Refund and Returns Policy

Effective Date: 18th March 2026

1. Return Eligibility

We accept returns only if:

• The product is damaged or defective
• Wrong product delivered

2. Return Request Timeline

Customers must raise a return request within 48 hours of delivery.

3. Return Process

• Contact us via phone or email
• Share order details and product images
• Our team will verify and approve the request

4. Refund Policy

• Approved refunds will be processed within 5–7 working days
• Refund will be credited to the original payment method

5. Non-Returnable Items

• Opened or used tea products
• Products damaged due to misuse
• Orders placed incorrectly by the customer

6. Contact for Returns

📧 romtcom@gmail.com
📞 +91 9827061921